Nicola Langley

Nicola is a highly experienced Customer Experience and Transformation leader with more than 15 years’ experience across premium automotive, telecommunications and technology.

Having held senior roles with brands including Norton Motorcycles, Volkswagen Cars UK, Lotus Cars, Volvo Car UK, Virgin Media and Vodafone Group, Nicola combines strategic thinking with hands-on delivery experience and a strong track record of turning ambitious transformation plans into meaningful outcomes.

Her expertise spans customer experience strategy, enterprise service design, digital and CRM transformation, operational improvement and customer insight. She has led complex, large-scale transformation programmes, including Salesforce and customer platform implementations, and has extensive experience translating brand vision into seamless end-to-end customer journeys.

Automotive is a particular area of strength, with Nicola bringing a deep understanding of the sector, its customers and the complexities of delivering transformation across multiple functions, stakeholders and markets.

One of Nicola’s greatest strengths is her ability to bring people with her. Calm, collaborative and pragmatic, she builds alignment around a shared goal, simplifies complexity and helps teams move from strategy into action. Comfortable operating from Board and C-suite level through to programme and delivery teams, she is equally at home shaping the direction as she is ensuring change lands successfully.

Nicola is also highly regarded within the Customer Experience industry and has been recognised through both winning and judging prestigious CX awards.

Outside of work, Nicola enjoys spending time with her family and travelling.